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ABP ACCESSORIES TERMS AND CONDITIONS
Placing an Order
Orders may be placed by telephone, fax, post, e-mail or on-line at www.abp-accessories.co.uk Your ability to provide us with part numbers and/or description using our price list or website allow for swifter processing of your order. If the price list or website does not list the part that you require, or you are in need of technical assistance, please do not hesitate to telephone us between 10am-4pm Monday to Friday. Our current price list can be supplied upon request or it can be downloaded from our website.
Payment
All orders are charged in UK pounds sterling and payment can be made by cheque, debit card or credit card - we can accept VISA, MASTERCARD, MAESTRO cards. We can also accept cash payment if you are collecting your order in person from our business address or trade stand at a show. ABP Accessories reserve the right to amend pricing or specification of any of the parts listed in the price list or on the website without prior notice.
Shipping UK
We try wherever possible to despatch your order within seven days of receipt, subject to stock availability. We usually ship by First Class post or carrier. The carriers hours of delivery are normally from 9.00am to 5.00pm Monday to Friday. The calculated shipping charges on our website are approximate and a small additional charge may sometimes have to be made. Large bulky items carry an additional charge. All parcels delivered by carrier have to be signed for upon delivery. If you are out the carrier will leave a card for you to contact their depot to arrange a suitable delivery time. If you require your parcel to be diverted to a different address after we have shipped it an additional charge will be made. If you require urgent delivery of your order please call us and we will advise of an any additional charge.
Shipping Overseas
We can arrange for orders to be shipped to certain European countries but please call us for details and charges. Deliveries to addresses outside of the EU (European Union) may incur import tax and duty, which are not covered by the shipping charge. Under these circumstances you must pay any charges of this nature in order to take delivery of your goods.
Discrepancies
Please check your goods thoroughly as any transit damage or shortages must be reported to ABP Accessories within 24 hours of receipt of your goods. No claims will be considered after this period. It is your responsibility to check that you have the correct goods and quantity ordered and that nothing is damaged.
Returns
If you order or we supply incorrect parts, or you receive an item which is defective, please notify us before returning them. However, if we do not know who the part is from, or the invoice that it relates to, it is impossible to refund any money or provide a replacement. Therefore, please include purchase details within your package. Parts returned for credit that have been correctly supplied will be subject to a 15% handling charge. Please note that, with the exception of faulty items, no goods will be considered for credit which have been retained for longer than 14 days. Electronic parts are non refundable. Non-stock parts specifically ordered for you from our suppliers are non-returnable and payment in full at the time ordering will be expected.
Opening Times
As the majority of our business is mail order we do not operate a sales counter at our premises but we can supply goods to personal callers by prior appointment only. Our hours of opening are: Monday to Friday - 10.00am - 4.00pm. The office will not be open at weekends or when we are attending shows. We can be contacted by email at any time.
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We accept payment by Debit/Credit Card or Cheque - Orders can be placed on-line or by post
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